Complaints Procedure

We pride ourselves on providing a first class, reliable and efficient service to all of our customers, users of our hosting services and users of our software and software development services. Complaints are a key to monitoring our service and wherever possible we seek to take action to prevent recurrence of a problem.

We define a complaint as any expression of dissatisfaction, whether oral or written, and whether justified or not, about a service or activity provided by us.

If you have a complaint, please contact our sales department in the first instance, our primary point of contact for all our clients.

If your complaint cannot be resolved satisfactorily by our sales team, please contact our Commercial Director:

The Commercial Director
Asckey Data Services
Church End Farm
Warboys Road
Pidley, Cambs
PE28 3DA

Telephone: 0845 270 7747
Email: sales@asckey.com  -  please mark "For attention, Commercial Director"